{"id":2324,"date":"2020-08-24T11:52:02","date_gmt":"2020-08-24T16:52:02","guid":{"rendered":"https:\/\/www.csr.utexas.edu\/?page_id=2324"},"modified":"2022-06-20T15:15:43","modified_gmt":"2022-06-20T20:15:43","slug":"it-updates","status":"publish","type":"page","link":"https:\/\/utw10640.utweb.utexas.edu\/wordpress\/csr-commons\/it-updates\/","title":{"rendered":"IT Updates"},"content":{"rendered":"<p>To open a ticket with CSR&#8217;s IT Tech Support group, send an email to <a href=\"mailto:techsupport@csr.utexas.edu\">techsupport@csr.utexas.edu<\/a><\/p>\n<p class=\"x_MsoNormal\">These Service Now tickets will allow you to:<\/p>\n<ul type=\"disc\">\n<li class=\"x_MsoListParagraphCxSpFirst\">Know the status of your request.<\/li>\n<li class=\"x_MsoListParagraphCxSpMiddle\">See all your requests in one place.<\/li>\n<li class=\"x_MsoListParagraphCxSpMiddle\">Allow you to track your request(s).<\/li>\n<li class=\"x_MsoListParagraphCxSpLast\">Cut down on email traffic.<\/li>\n<\/ul>\n<p class=\"x_MsoNormal\">A quick guide, with visual examples, can be downloaded <a href=\"https:\/\/www.csr.utexas.edu\/wordpress\/wp-content\/uploads\/2022\/06\/CSR-Service-Now.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<h3>Past Updates<\/h3>\n<ul class=\"lcp_catlist\" id=\"lcp_instance_0\"><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>To open a ticket with CSR&#8217;s IT Tech Support group, send an email to techsupport@csr.utexas.edu These Service Now tickets will allow you to: Know the status of your request. See [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":1389,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/utw10640.utweb.utexas.edu\/wordpress\/wp-json\/wp\/v2\/pages\/2324"}],"collection":[{"href":"https:\/\/utw10640.utweb.utexas.edu\/wordpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/utw10640.utweb.utexas.edu\/wordpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/utw10640.utweb.utexas.edu\/wordpress\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/utw10640.utweb.utexas.edu\/wordpress\/wp-json\/wp\/v2\/comments?post=2324"}],"version-history":[{"count":6,"href":"https:\/\/utw10640.utweb.utexas.edu\/wordpress\/wp-json\/wp\/v2\/pages\/2324\/revisions"}],"predecessor-version":[{"id":2834,"href":"https:\/\/utw10640.utweb.utexas.edu\/wordpress\/wp-json\/wp\/v2\/pages\/2324\/revisions\/2834"}],"up":[{"embeddable":true,"href":"https:\/\/utw10640.utweb.utexas.edu\/wordpress\/wp-json\/wp\/v2\/pages\/1389"}],"wp:attachment":[{"href":"https:\/\/utw10640.utweb.utexas.edu\/wordpress\/wp-json\/wp\/v2\/media?parent=2324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}